Portfolio

• Software manual (excerpt)
• This section from a 170-page user's guide is typical of the manuals I produce for software products.  Clean layout, clear wording, graphics keyed to the user interface, and helpful notes combine to make a highly usable document.
• Training workbook (excerpt)
• Effective training materials require a careful blend of accurate instructions and clear explanations. In this sample, notice how explanations (indented and italic) are easily differentiated from surrounding instructions.  Unit tabs and chapter lists on each page help instructors track progress versus time during classes.
• Audiovisual system operator's manual
• Although technicians usually know how to operate individual components in a large audiovisual system, they still need system-level configuration information and operating instructions.  This example is typical of numerous manuals I have prepared that enable technicians to configure and operate complex audiovisual systems.
• BioCheck instructions
• The BioCheck kit, manufactured by 20/20 Gene Systems, enables first responders to quickly determine whether an unknown substance is a biohazard.  Simplicity and speed are essential for any product emergency personnel will use, and BioCheck meets those requirements.  To round out the kit, I created an instruction sheet with minimal—but very clear—wording, and simple illustrations color-keyed to the product's components. 
• Eye Ball R1 quick reference
• Tactical teams use the baseball-sized Eye Ball R1 remote viewer to observe emergency situations from a safe distance using wireless video.  Users train from a manual I wrote for the Eye Ball system, but they may not have time to review it during a crisis.  This quick reference enables officers to be up and running in minutes.
• Document processing workflow diagram
• Document repository inputs and outputs diagram
• While working on training materials for a document processing program, I realized users needed to understand the relationships between the software, employee roles, and files flowing through the system.  No such information was available.  I developed a diagram showing workflow, and another showing inputs and outputs for the program's document repository.  Besides helping with training, these illustrations have become compelling marketing tools.